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With the increase in cost of living, the life of a consumer is going through a trial by fire. If she cooks at home LPG is costly, if ordered online, the monthly budget goes for a toss and if she decides to go to a restaurant, the 'hidden' service charge haunts her. The above scenario is the story of an 'aam (common) consumer'. ln recent times, the service charge which is being levied by restaurants around us has come into focus. Interestingly, the amount is voluntary and many people have no idea about this fact! But whose fault is that? Are the law enforcers lacking in their communication or are customers ignorant? The consumer affairs ministry has called a meeting on June 2 with the National Restaurant Association of India (NRAI) to discuss growing complaints that consumers are being forced to pay service charges. However, NRAI has said that the levy of service charge by restaurants is a matter of individual policy and there is no illegality in doing so. The indus...